What if I get there and they don’t have a car for me?

Make sure that it is just not your particular class that is sold out, but that they don’t have any cars at all. If they have more expensive cars available, ask to be upgraded for the same price.
If they have other locations in town, see if any of the other locations have cars available.
Have them call around to check to see if they can find you a car at one of their competitors. If the price goes up ask that the rental company pay the difference.
If no other cars are available, see if they can at least get you a ride to your next destination.
Don’t give up. See if they will have any cars available for you tomorrow.
If you did everything right and they don’t have a car for you, ask to be compensated.
This has obviously created a customer service issue, so you can also look for help in our Customer Service Issues section.

What documentation do I need to pick up my car?

Bring your confirmation number with you. There are many reasons they might be unable to find the reservation under your name. Your confirmation number may be the only way to find that low rate you worked so hard to secure.
Have your driver’s license, coupons and credit cards ready.
Your frequent flyer or other bonus program numbers you want to be credited.
Some companies are also beginning to require proof of insurance if you decline their collision or damage waivers, so bring along your insurance card.

How do I know if my rental contract is correct?

Since you are signing a legal document, you might want to look at it. So many people just sign and go and assume everything is correct. Confirm the return time, location, and additional drivers. Make sure it matches your reservation pricing. Also, make sure you are clear on any optional charges you have agreed to pay and that any coupons or discounts have been applied. This will help you avoid problems on return, as well as, any potential legal problems. It is what is in writing that matters; not what you say should be there. If you have any questions the counter representative cannot adequately answer, ask to speak with a manager.

What do I do if I have a problem with the car or need to keep it longer than planned?

When you pick up the car, be sure to find out the phone numbers to call in case of an accident, breakdown or rental extension. If you don’t and the local office is closed, check with telephone information. Information may list a national reservation center that is open 24 hours and will be able to help.

Choose your travel destination

Alabama • Alaska • Arizona • Arkansas • California • Colorado • Connecticut • Delaware • Florida • Georgia • Hawaii • Idaho • Illinois • Indiana • Iowa • Kansas • Kentucky • Louisiana • Maine • Maryland • Massachusetts • Michigan • Minnesota • Mississippi • Missouri • Montana • Nebraska • Nevada • New Hampshire • New Jersey • New Mexico • New York • North Carolina • North Dakota • Ohio • Oklahoma • Oregon • Pennsylvania • Rhode Island • South Carolina • South Dakota • Tennessee • Texas • Utah • Vermont • Virginia • Washington • West Virginia • Wisconsin • Wyoming